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Privacy Policy

Last Updated August 14, 2023

The Learning Experience Corp. (“we”, “us”, “our”)—more commonly known as The Learning Experience—is committed to protecting your privacy. You have the right to transparency regarding the information we collect when you interact with us. Your privacy is very important to us, and we use your personal information only in the ways disclosed in this Privacy Policy.

This Privacy Policy sets out how we collect, use, and protect information that you provide us when you interact with us in one of six ways: (1) visiting our website, (2) applying to be a franchisee, (3) applying to work for us, (4) using our mobile application—TLE Parent; and (5) submitting an application for a spot in our preschool program. Please see below to learn more about how we use your information and what steps we take to protect that data.

Who are we what do we do?

We are an organization that provides childcare and childhood education to children between the ages of six weeks and six years throughout the United States of America and the United Kingdom.

What information do we collect and why do we collect it? 

We collect different information depending on how and why you are interacting with us. For example, we may collect different information from you if you are just visiting our website than if you are applying to join our company. Please see below for more details on what information we collect in each context.

Website Visitors:

We collected the following categories of information from website visitors over the last 12 months.

Category Examples (non-exhaustive list)
Identifiers Name, contact information, and device ID
Personal Information Name, signature, employment history, and medical information; Emergency contact or dependent information
Protected Characteristics Age
Commercial Information Transaction history
Internet or Electronic Network Activity Browser type, browser language preference, operating system, internet service provider, IP address, device identification number, geo-location data, and online browsing data (like date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”)
Other Age, gender, date of birth, and information on children who are attending our schools

 

We collect this information to (1) understand your needs as they relate to us and (2) provide you with better service, including for the following reasons:

  • Administration. We collect information for administrative purposes, such as to respond to your communications or for internal record keeping.
  • Operations. We collect information operating, evaluating, and improving our business, including developing and enhancing products, managing communications, determining the effectiveness of our sales, marketing, and advertising, and analyzing and enhancing our website.
  • Communications. We collect information so we can communicate with you, such as through periodic promotional emails about new products or services that are similar to those about which you have previously requested information.
  • User Experience. We collect information so we can enhance your experience when you visit our website, including by customizing the website to display personalized content and advertising.
  • Fraud. We collect information to help us identity and prevent fraud and other criminal activity or to exercise or defend legal claims.

Franchisee Applicants

Over the last 12 months, we collected franchisee applicants’ personal information falling under the following categories of information.

Category Examples (non-exhaustive list)
Identifiers Name, contact information, Social Security number, and driver’s license number
Personal Information Name, education, contact information, and bank account information
Protected Characteristics Gender, citizenship, criminal background history, and military or veteran status
Professional or Employment Information Career history, compensation history, criminal background history,  citizenship or immigration status, and information gathered as part of a background check
Other Gender, nationality, date of birth, and civil/marital status

 

We collect this information to manage our franchisee recruitment process, assess and confirm a franchisee candidate’s suitability as a franchise owner, and decide to whom to offer a franchising opportunity. And we may also use the information to ensure we are complying with our legal obligations, such as ensuring a franchisee is eligible to work with children.

School Applicants

Over the last 12 months, we collected personal information falling under the following categories of information about applicants and their parents/guardians to our schools.

Category Examples (non-exhaustive list)
Identifiers Name contact information, account username
Personal Information Name, education, signature, contact information, medical information, and employment history; Emergency contact and dependent information
Protected Characteristics Citizenship, criminal background, and military or veteran status
Commercial Information Transaction history
Other Age, gender, and children’s information

 

We collect this information to process your application.

Job Applicants 

Over the last 12 months, we collected personal information falling under the following categories of information about job applicants.

Category Examples (non-exhaustive list)
Identifiers Name, contact information, and Social Security numbers
Personal Information Name, employment history, and contact information
Protected Characteristics Racial/ethnic origin and criminal background history
Education Education records (such as grades) and other details that may be included in your resume or cover letter
Professional or Employment Information Resume, career history, and information gathered as part of a background check
Other Date of birth, civil/marital status, and gender

 

We collect this information to manage our recruitment process, assess and confirm your suitability for employment, and decide whether to offer you a position.

Mobile Application Users

Over the last 12 months, we collected mobile application users’ personal information falling under the following categories of information.

Category Examples (non-exhaustive list)
Identifiers Name, contact information, and device ID
Personal Information Name, signature, employment history, and medical information; Emergency contact or dependent information
Protected Characteristics Age
Commercial Information Transaction history
Internet or Electronic Network Activity Browser type, browser language preference, operating system, internet service provider, IP address, device identification number, geo-location data, and online browsing data (like date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”)
Other Age, gender, date of birth, and information on children who are attending our schools

 

Where did we get your information?

We collect your information from you, our background-check provider (if you are a job or franchisee applicant), and your device (if you are visiting our website or using our application). The data we collect from your device may come from cookies, which you can learn more about below in our response to how we use cookies. We may also get information from you by email or text message.

 Who do you share my information with?

 We do not sell personal information. And, in the last 12 months, we have not shared personal information collected from website visitors, school applicants, or mobile application users. We have, however, shared for our business purposes the personal information we collected from job and franchisee applicants. In those cases, we only disclosed personal information to trusted companies so they could help us process those applications, including organizing our data, conducting background checks, and sending emails to job applicants. The information we shared consists of the categories we stated above that we collect regarding job and franchisee applicants.

How do we use cookies?

 If you visit our website, we use cookies to help us provide you with a better experience and for other purposes discussed below. A cookie is a small text file that is placed on a computer or other device and is used to identify the device and to collect information. We use the data collected through cookies to manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. Our site uses the following types of cookies: 

  • Strictly Necessary Cookies. These enable you to navigate our website and to use our services and features. Without these cookies, our website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
  • Performance Cookies. These collect information about the use of our website and enable us to improve the way it works. Among other uses, analytics cookies help us identify the most frequently visited pages and analyze site traffic. We use them to look at overall patterns of usage on the site, rather than the usage of any particular individual. For example, we use Google Analytics for marketing purposes by monitoring site traffic and where visitors to our website came from. You can find out more about this cookie by visiting Google’s  privacy page.
  • Targeting Cookies. These track browsing habits and are used to deliver targeted (interest-based) advertising. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
  • Functional Cookies. These cookies enable us to provide enhanced functionality and personalization. If you disable them, some or all of the enhanced services may not function properly.

When you first access our website, you will be shown a pop-up window asking you to set your cookie preferences. Except for strictly necessary cookies, all cookies are inactive by default unless you choose to activate them. Please note, however, that keeping these cookies inactive may affect the functioning of our website as you browse and result in you seeing advertisements that are not personalized to your browsing experience.

You may change your cookies settings at any time by clicking on the “Cookies Settings” link at the bottom of our homepage. You may need to refresh your page or browser for your changes to take effect. Your browser may also give you the ability to control cookies. The help portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to delete existing cookies. For more information on deleting or controlling cookies, visit  www.aboutcookies.org.

What are we doing to protect your information?

We take the security of your data seriously and have implemented appropriate technical and organizational measures, including data encryption and restricted personnel access, designed to ensure your data is secure. We also have internal policies and measures in place designed to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than as set forth above. These policies and measures are regularly reviewed and, where appropriate, updated.

What if I no longer want to receive marketing messages?

If you would like to stop receiving marketing communications from us, simply click on the unsubscribe link located in the email you received from us or send us an email at  privacy@tlecorp.com. If you decide to stop receiving those messages, we may still send you messages regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information to us either through use of the website or other means). If you would like to stop receiving text messages from us, reply “stop” in response to any of our text message. Upon receipt of a “stop” message from you, we will send you a confirmation message opting you out of our text messages.

What rights do I have concerning how you process my information? 

You have certain rights with respect to how we use your data. Specifically, you have the right to:

  • Deletion. You can request that we delete personal information we collected from you.
  • Know. You can request that we disclose certain information to you about our collection and use of your personal information over the last 12 months. You can ask us to provide you with:
    • The categories of personal information we collected about you
    • The categories of sources from which we collected your personal information
    • The business or commercial purpose for collecting your personal information
    • The categories of third parties with whom we shared your personal information
    • The categories of personal information that each category of recipient obtained when we disclosed your information for a business purpose
    • The pieces of information we collected about you

 We will not discriminate against you if you decide to exercise any of the above rights.

How can I exercise my rights?

If you would like to exercise your rights with respect to data we hold, you can use our web form, email us at  privacy@tlecorp.com, or call us toll free at 1-888-865-7775. Please be aware that we can only honor verified requests, we will attempt to verify your identify by sending you an email. If we are unable to verify your identity through email, we may ask you to submit your request through your preexisting account with us or provide us additional information we need to verify your identity. We will only use that additional information in the verification process. If we cannot verify your identity, we will not disclose any personal information.

You can also authorize an agent to submit a request on your behalf. But, except as provided below, we can only honor that request after the agent provides proof that you gave them signed permission to make a request. In the event an agent submits a request on your behalf, we may also ask you to confirm your identity with us or verify that you provided the agent authority to submit the request on your behalf. We will not require the above-mentioned if you have provided the agent with power of attorney pursuant to Probate Code section 4121 to 4130.

What if I click on a link to another site?

Our website may contain links to websites of unaffiliated third parties. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we will not be responsible for the protection and privacy of any information you provide whilst visiting such other websites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

 Will you change this policy? 

We may update this Privacy Policy periodically. The new policy will be posted on our website, indicating when it was last updated. If there are material changes, we will post a prominent notice on our websites and/or provide other notice as required by law. Continued use of our website following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

 Who can I contact for more information? 

The easiest way to raise any questions, comments, or concerns regarding this policy, or to exercise your privacy rights, is by using our Data Subject Access Request form located  here  on our website. Alternatively, you may contact us by email at  privacy@tlecorp.com.

Disclaimer

The information contained in this website is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, TLE takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical or other issues.

The information appearing on this website is for general informational purposes only, and does not constitute, nor is it intended to be, an offer to sell a franchise. We will provide all qualified applicants with a copy of our Franchise Disclosure Document that is required by the Federal Trade Commission. In addition, certain states require that a franchisor register its franchise offering with the state before any franchise sales activities may occur; The Learning Experience® has not registered in all such states that require registration. We will promptly contact you after we receive your inquiry to let you know if we are able to discuss our franchise opportunity with you or, if not, when we anticipate being able to do so.

Contact Us

If you have any further questions, comments, or concerns regarding any of the above policies or this website, please contact us at our corporate headquarters:

The Learning Experience®
210 Hillsboro Technology Drive
Deerfield Beach, FL 33441

Phone: (888) 865-7775
Fax: (561) 886-6433
Email: privacy@tlecorp.com

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